Contact and grievance redressal

Contact Ipil Enterprises

Shotify is provided by Ipil Enterprises. For general support, account assistance, payment questions, privacy requests, or complaints, contact us using the details below.

General support email: support.ipil@gmail.com
Privacy email: [Insert dedicated privacy email]
Grievance email: [Insert grievance email]
Content safety email: [Insert content safety email]
Postal address: [Insert legal name and registered or principal business address]
Support hours: [Insert days, hours, and time zone]

Choosing the right contact route

• Use general support for login, app errors, generation status, and ordinary product questions.
• Use privacy for access, correction, consent withdrawal, data deletion, or questions about personal-data processing.
• Use grievance redressal for complaints about our handling of personal data, account deletion, safety reports, payments, or an unresolved support issue.
• Use content safety for offensive, unlawful, deceptive, or dangerous AI-generated content.
• Use copyright and takedown for copyright, trademark, privacy, likeness, impersonation, or other rights complaints.

What to include

Please include your name, the email address or phone number associated with your Shotify account, the relevant request or generation identifier, and a clear description of the issue. Include only information needed to investigate. Never send your password, OTP, payment PIN, complete card number, or other authentication secret.

We may ask for reasonable information to verify that you control an account or are authorised to make a request. We will not ask you to disclose an OTP or password by email.

Grievance process

We will acknowledge a grievance within [insert acknowledgement target] and aim to provide a substantive response within the period required by applicable law or our documented internal process. If we need more time or information, we will explain what is needed and why.

For privacy and personal-data grievances, we may request additional information to protect against unauthorised disclosure. We will handle the request under the Privacy Policy, applicable data-protection law, and our internal records-management process.

If you are not satisfied with our response, you may request an internal review by writing to [senior grievance contact]. Nothing on this page prevents you from using a statutory consumer, data-protection, intellectual-property, law-enforcement, or other legal process available in your jurisdiction.

Other policy pages

Privacy Policy
Terms and Conditions
Refund Policy
Account Deletion
Acceptable Use and AI Content Safety
Copyright and Takedown

Publication checks. Confirm the named contacts, legal address, acknowledgement target, escalation path, inbox ownership, monitoring hours, and links. Test every email address and every policy URL from an unauthenticated browser.