Delete your Shotify account

Delete your Shotify account

You can request deletion of your Shotify account and associated personal data at any time. Shotify is a product of Ipil Enterprises.

Account deletion is permanent. It may remove your account profile, login information, generations, modifications, uploaded assets, custom assets, events, credit records, generation history, and other data associated with your Shotify account. Download or save anything you need before submitting a deletion request.

How to delete your account in the app

1. Open Shotify and sign in to the account you want to delete.
2. Open Profile.
3. Open Privacy and data controls or the account settings area.
4. Select Delete account.
5. Review the information shown, confirm that you want permanent deletion, and complete the requested account-verification step.

The in-app flow is the fastest way to request deletion. It is designed to verify that you control the account and should not create a new account as a side effect.

Request deletion on the web

If you cannot access the app, email [account-deletion email] from the email address or phone number associated with your Shotify account. Use the subject line Shotify account deletion request. Include your Shotify account identifier or registered phone number, but do not send a password, one-time password, payment PIN, or complete card details.

We may ask for reasonable information to verify that you control the account. We will not ask you to send an OTP or password by email. If you cannot use the registered contact method, explain the problem and we will provide a secure verification route where available.

What happens after a request

After successful verification, Ipil Enterprises will begin deleting or anonymising the account and associated user data from active Shotify systems within [insert operational timeframe]. We will also request deletion or return of relevant data from service providers where required by our contracts and applicable law.

Some limited information may be retained where necessary for payment reconciliation, tax and accounting records, fraud prevention, security, legal compliance, dispute resolution, or the establishment or defence of legal claims. Any retained information will be limited to the relevant purpose and handled according to the Privacy Policy.

Deletion does not remove copies that you downloaded, saved to your device, shared with another service, or included in a backup outside Shotify. It also does not cancel a payment dispute or legal obligation that must be handled separately.

Credits and refunds

Account deletion may permanently remove unused promotional or purchased Credits and may not itself create a refund. Refund requests are handled under the Refund Policy and applicable law. If you have an unresolved payment issue, contact [payments or support email] before requesting deletion.

Contact

For deletion assistance, contact [account-deletion email]. For privacy questions or complaints, use the Privacy Policy and Contact and Grievance Redressal page.

Publication checks. Before publishing this page, confirm that the URL is publicly reachable without login, the in-app path uses the same terminology, deletion actually removes the data described, the Play Console account-deletion URL points here, and the stated timeframe and exceptions match production.